Making your customers happy, over and over, way beyond the first sale is what will keep them loyal and less tempted to stray to the competition. Proactively looking to service their needs and work in partnership to evolve the relationship is beneficial for both of you so it takes a special kind of person to offer that kind of nurture customers have come to expect.more information →
With our Open Courses, we're looking forward to sharing some of the magic that happens on our in-house programs.
Your first managerial role can be daunting and exciting in equal measures. Your success is now going to be achieved and measured differently as you take responsibility for other people and their performance. With help to see things through the lens of a manager, some extra tools in your kit bag and a few techniques up your sleeve, you’ll be making an impact in no time.
Not so much about theory as practise, you’ll be guided by our experienced facilitators through the fundamentals of management and the pitfalls to avoid using our usual participative and fun approach.more information →
How Exciting! You’re in a new sales role and can’t wait to be the company’s top seller. Whilst that might not happen overnight, this programme will certainly put enough fuel in your tank to get you going.
Not only will we share with you some tips and techniques from people who’ve been there, our style is about learning by doing so it’s highly interactive. You’ll come away with practical know-how and confidence, feeling motivated and inspired, plus enough skill to start impressing your boss.more information →
Starting the sales process, appointment setting and making sales over the phone requires a special set of skills and mindset to match. Whether inbound or outbound calls, you’ll be keen to see your ‘hit rate’ keep increasing and feel as energised at the end of the month as at the beginning.
Our experienced team will take you through the necessary steps to plan, deliver and succeed, keeping your targets firmly in sight. Going through the complete cycle from preparation & rapport building, via the Gatekeeper and any objections to asking for the order with confidence, you will practise those all important skills and find your natural style for optimum effectiveness.more information →